The problem
Most membership churn is silent. Customers do not decide to leave — they forget to renew, get a surprise charge, or drift away because nobody noticed. By the time you see the lapse in a report, saving it costs far more than a timely conversation would have.
How this campaign works
We track upcoming renewals and at-risk members, then reach out before the lapse: a renewal reminder, a check-in for members who stopped visiting, and a win-back path for recent cancellations.
What is included
- Renewal calendar with pre-lapse outreach windows
- At-risk member identification (dropping visit frequency)
- Personal calls, texts, and emails on your behalf
- Save offers coordinated with your approval
- Retention reporting by cohort
Good fit for
Gyms and fitness studios, med spas, dental membership plans, service memberships (maintenance plans, warranties), and subscription businesses.
Frequently asked questions
When should renewal outreach start?
Usually 30–45 days before the renewal date, with escalation touches closer to the date. We tune the window to your membership cycle.
Can you handle at-risk members, not just renewals?
Yes. Falling visit frequency is the strongest churn signal — we identify those members early and reach out while there is still time to fix the cause.
Do you offer discounts to save members?
Only if and when you approve them. Often a genuine check-in resolves the issue without a discount at all.
Renewal & Membership Retention for your industry
See how this campaign fits your industry and the repeat revenue it recovers.
Ready to get started?
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