The problem
Surveys usually collect dust. But a short, well-timed survey is one of the most useful reactivation tools you have — it tells you who is happy, who is at risk, and who is ready to book again. The problem is almost no business acts on the answers.
How this campaign works
We send a short one-question survey to past customers. Everyone who responds gets a review request — never a filtered few. Promoters also get a referral ask, passives get a gentle rebooking nudge, and detractors get routed to you for service recovery before they drift away. Every answer triggers the right next step.
What is included
- Short one-question satisfaction survey to past customers
- Review request included for every respondent, unfiltered
- Promoter routing to referral asks
- Passive routing to rebooking nudges
- Detractor routing to service recovery
- Reporting on sentiment and the bookings it produced
Good fit for
Any business with a customer base and repeat potential: home services, clinics, automotive, salons, fitness, and professional services.
Frequently asked questions
Is one question really enough?
Yes. Short surveys get far higher response rates, and one good question tells you everything you need to route the customer to the right next step.
What happens to unhappy customers?
They get routed to you privately for service recovery — so you fix the issue before it becomes a lost customer or a bad review.
Customer Survey-to-Offer for your industry
See how this campaign fits your industry and the repeat revenue it recovers.
Ready to get started?
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