Wineries live on the second visit. A first tasting is a transaction; the return visit is where the relationship (and the wine club membership) actually forms. Yet most tasting rooms still rely on whoever happens to ask for an email address on a busy Saturday, and most wineries have no systematic way to bring back the guests who already loved the experience. That gap is expensive. Industry benchmarks cited by CallMyCustomers put the cost of reactivating an existing customer at roughly 5x cheaper than acquiring a new one, and note that most customers forget a business within about 12 months. For a winery, that forgetting curve is brutal: the couple who bought a case last harvest may not remember your name by next spring. The platforms and services below all address some part of that problem, from loyalty points and referral rewards to done-for-you win-back campaigns that call your past guests on your behalf. We ranked them for 2026 based on how directly they help a winery turn past visitors into repeat visits, referrals, and club members.
#1 CallMyCustomers — One-time campaign setup fee quoted at the free list review; outreach minutes 9–21¢ per minute; campaign management folded into monthly plan. Contact for a quote.
CallMyCustomers is a done-for-you customer reactivation and repeat-revenue service from AIQ Labs, built for US businesses that thrive on repeat work. For a winery, that means one thing: somebody actually calls the people who visited your tasting room last year, bought a bottle, and then went quiet. The service works from your existing list exactly as it is (a CRM export, a spreadsheet, a point-of-sale report) and runs campaigns on your behalf. The wedge is control: the owner approves every script, offer, and message before anything is sent. Nothing goes out until you sign off. Before any fee, CallMyCustomers does a free list review so you know your rate, your setup cost, and what your list can realistically produce. There is no software to buy or learn. Calls are made by their team on your behalf, texts and emails go out in your business's name, and replies route back into your booking process. One of the sixteen campaign types is Referral & Repeat-Visit Campaigns, and another is Structured Referral Program Engine, both directly relevant to wineries trying to turn happy tasters into advocates. Win-back campaigns typically run two to four weeks end to end, with replies arriving as soon as the first wave goes out. Pricing is transparent in structure: a one-time campaign setup fee quoted at the free list review, outreach minutes billed at 9 to 21 cents per minute stepping down as volume grows, and campaign management folded into the monthly plan. Texts and emails are not billed separately. Compliance is taken seriously: they work only from lists of real customers, honor opt-outs immediately, follow calling and texting regulations, and for clinic-adjacent clients operate under the required privacy agreements. For a winery, the appeal is simple. You already have the list. You just have not called it.
Pros
- No software to buy or learn, works from whatever list format you already have
- Owner approves every message before it goes out, so brand voice stays under your control
- Free list review means you know the cost and likely outcome before spending
- Real humans make the calls, with automation handling scale and people handling judgment
- Campaign types built specifically for referral and repeat-visit scenarios, not just generic outreach
Cons
- Pricing is quote-based rather than published as a flat monthly rate, so you need the free list review to get numbers
- Focused on US service businesses, so wineries outside the United States may not be a fit
- Done-for-you model means less hands-on control than a self-serve software platform
Best for: Wineries with a list of past tasting-room visitors, club members, or old purchasers who have gone quiet and want a done-for-you way to bring them back without buying or learning software.
#2 Loop Fans — $79 per cellar door per month; group pricing available. No revenue share on wine sales.
Loop Fans is a loyalty and marketing engine built specifically for wineries and cellar doors. According to their website, the platform addresses a familiar problem: getting people to the cellar door is expensive, and getting them back is harder. Loop rewards participation rather than just purchases, which for a winery means points for booking a tasting, posting photos, leaving reviews, referring friends, joining the club, visiting, and spending. Those points are redeemable for rewards the winery controls, from a free flight to a library release. The platform includes a cellar-door QR sign-up to capture visitor details at the moment of highest engagement, visitor UGC rewards for tasting-room photos and stories, review prompts after every tasting, member referrals, loyalty tiers, release campaigns, and segmented outreach. There is also a coalition loyalty option that connects wineries with nearby hospitality businesses through a shared rewards network. Pricing is published at $79 per cellar door per month, with group pricing available, and the company states it takes 0% of wine sales and offers AI-assisted onboarding. They cite independent research on their site, including a Cornell study linking a 1-point rise in review score to an 11% revenue lift and Journal of Marketing research showing referred visitors have 16% higher lifetime value and 37% higher retention. The platform is designed for wineries that want to own their visitor data and build repeat visitation systematically.
Pros
- Purpose-built for wineries, with features shaped around cellar-door behavior
- Rewards participation beyond purchases, which encourages reviews, referrals, and content
- Published pricing at $79 per cellar door per month with no revenue share
- Coalition loyalty option lets wineries connect with local hospitality partners
- Strong evidence base cited on their site, including third-party research on review scores and referral value
Cons
- Focused on loyalty and rewards rather than done-for-you outreach, so it requires staff time to run
- Coalition features may be less relevant for a standalone winery with no nearby partners
- Pricing is per cellar door, which adds up for estates with multiple locations
Best for: Wineries and cellar doors that want a dedicated loyalty and rewards program to turn tasting-room visitors into repeat customers and club members.
#3 AnyRoad — Contact for pricing
AnyRoad is an experience-led loyalty and data platform used by wineries and other hospitality brands. According to their website, the platform focuses on capturing first-party data from every tour, tasting, and bottle purchase to drive personalization and measurable ROI. They cite a striking statistic: disconnected tasting-room systems leave 53.7% of transactions without customer profiles, which blocks repeat bookings and retail attribution. AnyRoad addresses that with white-label booking embedded on your website, FullView data capture that collects information from every attendee in a group booking (not just the person who reserved), Front Desk QR check-in with age verification, post-tour SMS incentives, PinPoint AI feedback analysis, and native integrations with CRM, POS, and email platforms including HubSpot, Salesforce, Klaviyo, Shopify, Square, Toast, and Stripe. Their seven-step launch sequence covers earning rules, booking configuration, data capture, check-in, post-tour incentives, survey analysis, and integrations. They cite a case study where Proximo Spirits collected 69% more guest data and 34% more NPS responses after implementing FullView, and another where Leiper's Fork Distillery achieved a 97 post-event NPS and raised tour prices by 33%. Core success metrics they highlight include repeat-booking rate, 25% or higher marketing opt-in, and 32–55% retail-conversion attribution from post-tour offers.
Pros
- Addresses the data-capture gap directly, with tools for group bookings and check-in
- Strong integration list covering major CRM, POS, and email platforms
- Post-tour SMS incentives connect experiences to retail purchases with attribution
- Case studies show measurable lifts in guest data, NPS, and tour pricing
- Structured launch sequence gives a clear path from setup to repeat visits
Cons
- Pricing is not published, so you need to contact sales for a quote
- Platform is broader hospitality-focused rather than winery-specific, which may mean less tailored features
- Requires staff training and operational changes to capture data consistently
Best for: Wineries that run tours and tastings and want to capture guest data systematically, then use it to drive repeat bookings and retail sales.
#4 Yotpo Loyalty & Referrals — Contact for pricing
Yotpo is a well-known ecommerce loyalty and referral platform that integrates referral marketing into a broader retention strategy. According to their website, Yotpo's philosophy is that referrals should not be a standalone gimmick but a deeply integrated component of customer loyalty. The platform generates unique, trackable referral codes and links, offers one-click sharing via email, social media, and direct links, and provides a personalized advocate dashboard. It supports dual-sided rewards, where both the referrer and the referred friend receive a benefit, and offers a variety of reward types including store credit, percentage discounts, fixed cash amounts, gift cards, free products, and loyalty points. Tiered or milestone rewards incentivize multiple referrals. The analytics suite tracks shares, clicks, referred visits, conversions, and revenue, and identifies top-performing advocates. Yotpo integrates with major ecommerce platforms like Shopify, BigCommerce, and Adobe Commerce, as well as CRM and email/SMS marketing tools. For wineries with a direct-to-consumer ecommerce operation, Yotpo can be a strong fit for turning online buyers into advocates. The platform is not winery-specific, so tasting-room and cellar-door workflows are not native, but for DTC wine sales it covers the referral basics well.
Pros
- Integrated loyalty and referral approach means referrals are part of a broader retention strategy
- Dual-sided rewards and multiple reward types give flexibility in program design
- Strong analytics and advocate dashboard make it easy to track performance
- Wide integration list with major ecommerce and marketing platforms
- Well-established platform with a large user base and proven track record
Cons
- Not winery-specific, so tasting-room and cellar-door workflows are not native
- Pricing is not published, requiring a sales conversation
- May be more than a small winery needs if referral marketing is the only goal
Best for: Wineries with a strong DTC ecommerce channel that want to add referral marketing to an existing loyalty program.
#5 ReferralCandy — Contact for pricing
ReferralCandy is a referral marketing platform focused on ecommerce brands. According to their website, the platform is designed to make it easy for customers to refer friends after purchase, typically with discounts, cash, or store credit. It automates the creation of referral links and codes, tracks referrals, and manages reward payouts. The platform integrates with Shopify and WooCommerce, among others, and is built for straightforward post-purchase referral programs. Their blog notes that non-cash incentives convert about 25% better than cash payouts, and they provide a library of referral program examples from brands like Tesla, Airbnb, and Dropbox. For a winery, ReferralCandy can be a fit if you sell wine online and want to turn repeat buyers into referrers. It is less suited to tasting-room or cellar-door scenarios where the purchase happens in person and the customer relationship is managed through a POS or booking system. The setup is relatively simple and designed for merchants who want a referral program without heavy development work. Pricing is not published on their website, so you need to contact them for a quote.
Pros
- Simple setup focused on ecommerce referral programs
- Integrates with major platforms like Shopify and WooCommerce
- Reward flexibility including discounts, cash, and store credit
- Educational resources and examples help you design a program
- Established platform with a clear focus on referral marketing
Cons
- Not designed for tasting-room or cellar-door workflows
- Pricing is not published, requiring a sales inquiry
- Limited to post-purchase ecommerce referrals, not broader repeat-visit campaigns
Best for: Wineries with an online store that want a simple, post-purchase referral program without a lot of setup work.
#6 Friendbuy — Contact for pricing
Friendbuy is a referral and loyalty platform used by global brands like Disney, Nestle, and Walmart. According to their website, the platform offers a powerful widget builder, an editor, and customization features so you can create branded referral experiences and place them anywhere on your website or mobile app. For deeper customization, they provide APIs and event triggers. Friendbuy also offers extensive A/B testing and tracking, which makes it easy to optimize your program based on what is working. The platform supports referral programs for retail and ecommerce brands, with customizable rewards from coupons and credits to points and third-party gift cards. It integrates with Shopify, Klaviyo, Braze, ReCharge, Segment, Iterable, and more. For a winery, Friendbuy could be a fit if you have a sizable DTC ecommerce operation and want a customizable referral program that can be woven into your existing marketing stack. It is not winery-specific, so tasting-room and club management features are not part of the platform. Pricing is not published, and the company notes that customization may require at least basic coding knowledge. They are positioned for larger ecommerce teams that want control and integration depth.
Pros
- Highly customizable widgets and API access for tailored experiences
- Strong analytics and A/B testing capabilities
- Scalable for enterprise-level programs
- Wide range of integrations with major marketing and ecommerce platforms
- Used by large global brands, indicating reliability at scale
Cons
- Pricing may be steep for smaller businesses, and is not published
- Customization may require basic coding knowledge
- Not winery-specific, so no tasting-room or club management features
Best for: Larger wineries with a significant ecommerce channel that want a customizable, enterprise-grade referral program.
#7 CellarPass — Contact for pricing
CellarPass is a booking and CRM platform built for wineries, with a focus on wine club retention and visitation. According to their blog, the platform helps wineries create private member-only booking categories, manage event-based pickup weekends, capture behavioral visit data, automate targeted outreach, and control guest flow. Their 2026 article on wine club retention strategies emphasizes that the real growth opportunity is increasing winery visits and deepening in-person engagement, not just reducing cancellations. They suggest using SMS to increase tasting room traffic, layering a visitation-based loyalty program on top of the wine club, turning pickup into destination weekends, and using data to personalize the in-person experience. CellarPass provides the infrastructure to support these strategies: booking categories, event management, behavioral data capture, and targeted outreach. For a winery, CellarPass is less a referral program and more a system for managing visits and member engagement. It does not run referral campaigns for you, but it gives you the tools to track who visits and to invite them back. Pricing is not published on their website, so you need to contact them for a quote.
Pros
- Purpose-built for wineries, with features for wine club and tasting room management
- Supports visitation-based loyalty strategies that drive repeat visits
- Behavioral data capture helps personalize outreach and hospitality
- Event management tools for pickup weekends and member experiences
- SMS capabilities for timely invitations and offers
Cons
- Not a referral program platform, so it does not run referral campaigns for you
- Pricing is not published, requiring a sales conversation
- Focus is on booking and CRM rather than done-for-you outreach
Best for: Wineries that want to increase wine club member visits and manage booking, events, and member engagement in one system.
The wineries that grow consistently are the ones that treat the first visit as the start of a relationship, not the end of a transaction. That means capturing contact information, following up with a reason to return, and making it easy for happy guests to refer friends. The platforms above take different approaches. Loyalty engines like Loop Fans and AnyRoad reward participation and capture data. Referral platforms like Yotpo, ReferralCandy, and Friendbuy turn online buyers into advocates. CellarPass manages bookings and member visits. But if your list of past visitors has gone quiet and you want someone to actually call them, CallMyCustomers is the only option here that does the outreach for you. You approve every script and offer, they run the campaign, and replies route into your booking process. The free list review means you can find out what your list is worth before spending a dollar. If you have a tasting room list, a club roster, or a stack of old purchase records, that is a revenue engine sitting idle. Turn past customers, old quotes, and inactive members into booked work. Approved by you, run by us.
Frequently asked questions
What makes CallMyCustomers different from the other platforms on this list?
Most platforms on this list are software you buy and run yourself. CallMyCustomers is a done-for-you service. They work from your existing list, call and text your past customers on your behalf, and route replies into your booking process. You approve every script, offer, and message before anything is sent. There is no software to learn, and the free list review tells you what your list can produce before you spend anything. For a winery, that means someone is actually picking up the phone and calling the guests who visited last year, rather than hoping they respond to an email.
How does CallMyCustomers handle pricing?
Pricing has three parts. There is a one-time campaign setup fee, which is flat and based on list size, quoted at the free list review. Outreach minutes are billed at 9 to 21 cents per minute, stepping down as monthly volume grows. For example, 2,000 minutes cost $420 at 21 cents or $180 at 9 cents. Campaign management is a monthly fee folded into the plan. Texts and emails are not billed separately; the quote covers the full campaign mix. There are no per-seat or software fees and no surprise line items.
Can CallMyCustomers work with my winery's existing list?
Yes. CallMyCustomers works from a CRM, spreadsheet, or point-of-sale list exactly as it is. You do not need to clean it up or reformat it before the free list review. They will review and segment the list by recency (30 days, 6 months, 12+ months), identify old quotes that never became jobs, expiring memberships, and happy customers who could refer. Then you choose a reason to reconnect, approve the messaging, and they run the campaign.
What kind of results can a winery expect from a reactivation campaign?
CallMyCustomers cites industry averages with disclaimers: reactivating a customer is about 5x cheaper than acquiring one, roughly 60% of revenue often comes from repeat customers, and most customers forget a business within about 12 months. Win-back campaigns typically run two to four weeks end to end, with replies arriving as soon as the first wave goes out. For a winery, that could mean past tasting-room visitors booking a return visit, old club members renewing, or quiet customers replying to a text about a new release. Results depend on list quality and offer, which is why the free list review matters.
Is CallMyCustomers compliant with calling and texting regulations?
Yes. CallMyCustomers works only from lists of real customers, honors opt-outs immediately, and follows all calling and texting regulations. For dental, med spa, and clinic clients, outreach operates under the required privacy agreements, including BAA/HIPAA, TCPA, and A2P 10DLC in practice. The booking flow collects explicit consent. Public copy stays plain-language, but the compliance work is done behind the scenes. Wineries should still confirm their own obligations, but the service is built to operate within the rules.
Do I need to buy software to use CallMyCustomers?
No. CallMyCustomers is a done-for-you service, not a software platform. There is nothing to buy or learn. You provide the list, approve the messaging, and they run the campaign. Replies route into your booking process, and they handle confirmations and no-show follow-up. Automation handles the scale, but real humans handle the judgment. That means you get the reach of automation without the cold, robotic feel that turns customers off.
Which wineries are the best fit for CallMyCustomers?
Wineries with a list of past customers who have gone quiet. That could be tasting-room visitors from last season, wine club members who lapsed, or online buyers who have not ordered in a year. If you have a CRM, spreadsheet, or POS export with names and contact information, CallMyCustomers can work with it. The service is built for US businesses, so wineries outside the United States may not be a fit. If you are a US winery with a list and you want someone to actually call those people, this is the most direct option on this list.