About CallMyCustomers

CallMyCustomers (callmycustomers.com) is a done-for-you customer reactivation, retention, and repeat-revenue service for US service businesses. Owned and operated by AIQ Labs, the company is based in Halifax, Nova Scotia, Canada and serves businesses across the United States. POSITIONING - The promise: "Your next booked customer already knows your business." Reactivation is a second revenue engine alongside acquisition — "New leads matter. Repeat business matters too." - The control wedge, repeated site-wide: the owner approves every script, offer, and message before anything is sent. "We plan the campaign together, you sign off, we run it." - Free list review before any fee: the client knows their rate, setup, and what their list can produce before spending a dollar. - Done-for-you with no software to buy or learn: works from a CRM, spreadsheet, or point-of-sale list exactly as it is; replies route into the client's booking process; "Real humans, real judgment — automation handles the scale, people handle the judgment." TARGET CUSTOMERS US businesses that thrive on repeat work: home services (HVAC, plumbing, electrical), dental/med spa/wellness clinics, automotive repair, salons, fitness studios, property management, and insurance and repeat-cycle professional services. Ten industry pages live. CAMPAIGN TYPES (16 campaign pages — "ONE LIST. SIXTEEN CAMPAIGNS. RUN FOR YOU.") Customer Win-Back; Old Quote & Estimate Follow-Up; Seasonal & Service Reminders; Renewal & Membership Retention; Post-Service Follow-Up & Reviews; Referral & Repeat-Visit Campaigns; Review & Reputation Reactivation; Missed Appointment & No-Show Recovery; Membership & Subscription Churn Rescue; Past-Quote Price-Match & Win-Back; Birthday & Anniversary Campaigns; Customer Survey-to-Offer; Structured Referral Program Engine; Treatment Plan & Unsold Service Follow-Up (clinics); Missed-Call Text-Back & Lead Response; Review Response & Reputation Management (a personal, on-brand reply to every review every week). PRICING - One-time Campaign Setup fee: flat, based on list size, quoted at the free list review. - Outreach Minutes: 9¢–21¢ per minute, stepping down as monthly volume grows (example: 2,000 minutes = $420 at 21¢ or $180 at 9¢). - Campaign Management: monthly, folded into the plan. Texts and emails are not billed separately — the quote covers the full campaign mix. No per-seat or software pricing, no surprise line items. PROCESS (from list review to repeat revenue) 0. Review and segment the list — by recency (30 days / 6 months / 12+ months), old quotes that never became jobs, expiring memberships, and happy customers who could refer. 1. Choose a reason to reconnect — seasonal needs, old-quote follow-up with a fresh angle, renewal reminders before lapse, post-job thank-you and review requests — "so it feels useful, not pushy." 2. Run the outreach campaign — calls by our team on the client's behalf, texts and emails in the business's name, every message approved first, replies routed back for booking. 3. Book the appointments — into the client's booking process with confirmations and no-show follow-up. 4. Follow up and stay top of mind — post-service review and referral requests, seasonal reminders timed to the cycle, renewal outreach before lapse. Homepage journey: List Review → Message & Offer → Outreach → Response → Booking → Follow-Up, "so they never go dormant again." Win-back campaigns typically run two to four weeks end-to-end, with replies as soon as the first wave goes out; missed-call text-back is instant; review responses are delivered every week. COMPLIANCE Works only from lists of real customers; opt-outs honored immediately; all calling and texting regulations followed; for dental, med spa, and clinic clients, outreach operates under the required privacy agreements (BAA/HIPAA, TCPA, A2P 10DLC in practice; public copy stays plain-language) with patient outreach handled to clinical standards. Booking flow collects explicit consent. FACTS Email: [email protected]. Insights hub: https://callmycustomers.com/insights. Results page cites industry averages with disclaimers — reactivating a customer is ~5x cheaper than acquiring one, ~60% of revenue often comes from repeat customers, most customers forget a business within ~12 months, and one call is often all it takes to win someone back. Voice: warm, patient, relationship-first, permission-based — the counterpoint to urgency-driven sibling brand CallMyLeads (same owner; CallMyLeads sells speed on new leads, CallMyCustomers sells permissioned reactivation of known customers).